Privacy Policy

1. Introduction

Welcome to Pringle Bay Delivery ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our mobile application and related services (collectively, the "Platform").

2. Information We Collect

• Account & Profile Data: Name, phone number, email address, physical delivery address, and password created upon registration.

• Location Data: Precise or approximate geolocation from your mobile device to match you with nearby merchants, estimate delivery times, and facilitate order delivery.

• Transactional & Order Data: Details of items purchased, delivery notes, order history, transaction totals, and preferred delivery instructions.

• Payment Information: Payment card details, mobile wallet accounts, or banking information. Note: Card numbers are processed directly by secure, PCI-DSS-compliant third-party payment gateways; we do not store full card numbers on our servers.

• Device & Technical Data: Device ID, IP address, operating system, app version, network provider, and usage logs.

• Customer Support Logs: Communications, feedback, ratings, and support tickets submitted to our team.

3. How We Use Your Information

• Fulfilling Orders: To process transactions, communicate order status, and dispatch delivery drivers to your address.

• Personalizing Experience: To display nearby restaurants/stores, curate recommendations, and save favorite items or addresses.

• Platform Security & Fraud Prevention: To detect and prevent illegal activities, unauthorized access, or payment fraud.

• Customer Support: To resolve issues with orders, refunds, or technical app glitches.

• Marketing & Communications: To send promotional offers, push notifications, and updates (you can opt out of direct marketing at any time).

4. How We Share Your Data

We do not sell your personal data. We only share information with third parties as required to provide our service:

• Merchants & Restaurants: To prepare your order (e.g., recipient name, items ordered, order-specific notes).

• Delivery Partners & Couriers: To deliver your order (e.g., recipient name, drop-off address, contact phone number).

• Third-Party Service Providers: Secure payment processors, cloud hosting facilities, mapping/geocoding services, and analytics platforms.

• Legal Obligations: When required by law enforcement, regulatory authorities, or court orders.

5. Data Storage & Security

We implement appropriate technical and organizational measures (including encryption and secure socket layer technology) to protect your personal data against unauthorized access, loss, or alteration. We retain your information for as long as your account is active or as necessary to comply with tax and legal requirements.

6. Your Rights & Choices

Depending on applicable privacy laws (such as POPIA/GDPR), you have the right to:

• Access & Request Data: Ask for a copy of the personal information we hold about you.

• Correct or Update: Modify outdated or incorrect account details directly in the app.

• Account Deletion: Request the deletion of your account and associated personal data, subject to ongoing legal/audit retention obligations.

• Marketing Opt-Out: Turn off marketing push notifications in your device settings or unsubscribe via email links.

7. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, contact our Information Officer at:

• Email: info@noit.co.za

• Support Address: 1 Dennys Rd Pringle Bay